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Customer Service

We offer different level of customer service: from email only (always included) to email + phone, to full service (additional fees apply).

Standard Email Support

We have staff both in the USA and in Italy, covering almost 24 hours a day, ready to assist you via email on all MailUp features. The first step is to open a support ticket. Standard Email Support does not include consulting services related to the creation and optimization of email messages, HTML editing, deliverability issues, and ways to improve your overall company communications.

Business Hours
Thanks to offices both in the USA and in Italy, we can provide support almost 24 hours a day from Monday through Friday.

Service Level Agreement
We guarantee that your support ticket will be reviewed within 8 business hours and replied-to within 24 business hours from the time it was reviewed.

Email + Phone Support

Currently available only through our Italian office, during Italian business hours (GMT +1). Will soon be available through our US office as well. It does not include consulting services related to the creation and optimization of email messages, HTML editing, deliverability issues, and ways to improve your overall company communications. You can learn more or activate this service by contacting sales.

Service Level Agreement
We guarantee that your support ticket will be reviewed within 4 business hours and replied-to within 24 business hours from the time it was reviewed.

Proactive Support

We call it proactive support because our team will proactively contact you to help you improve your communications. Offered via e-mail and phone. Phone support currently available only through our Italian office, during Italian business hours (GMT +1). Will soon be available through our US office as well.
The services provided include:

MailUp features
help creating effective messages
communications strategy and quality

It does not include copy writing, graphics, and the mangement of the message sending process. Our team will proactively contact you about ways to improve your messages, and about ways to improve your overall deliverability. You can learn more or activate this service by contacting sales.

Service Level Agreement
We guarantee that your support ticket will be reviewed within 2 business hours and replied-to within 8 business hours from the time it was reviewed.

TECHNICAL SUPPORT

All prices are per month. They will be added to your MailUp subscriptions. You may be required to pay pro-rata for the current billing period.

Standard Email Support

Email + Phone Support

Proactive Support

Prices are shown once you create an account