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MULTIPLE CHANNELS

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Unlimited messages, lists, and contacts.
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Services

Multilingual

Since each list can be manage completely separately in your MailUp console, you can manage newsletters in multiple languages, each with its own custom messages (e.g. subscription confirmation message) in the right language and character set. In addition, you can leverage the built-in, optional translation service to have a message translated into another language within 72 hours.

Private labeling

Private label the MailUp console to resell MailUp to your customers, or provide campaign management services to them. To learn more, see Reselling MailUp ›

Custom domain

You can use a custom domain (e.g. newsletter.myCompanyName.com) for all URLs used by the system, including tracked links (those for which MailUp tracks statistics), Web pages (e.g. notification pages), and even login to the MailUp console (e.g. you are reselling the service to your clients). Using a custom domain is particularly important in scenarios such as banking or e-commerce as otherwise users might not recognize the URL and believe that it might be a case of phishing. Using a custom domain requires purchasing the Private Labeling service. To learn more, see this knowledge base article.

Importing from legacy systems

If you need to import from a legacy system such as AS/400 or MS Outlook, we can do a one-time import for you at no charge, and our asynchronous import process is engineered to handle large contacts databases (millions of emails). And with MailUp you can import and export contact information in a variety of formats, at any time.

Backup

Data is regularly backed up to ensure that important information can be recovered if lost or deleted. Data is backed up twice, in two different, physical locations to ensure full redundancy.

Full Service Support

Through outsourced campaign management you can count on the experience and professionalism of our staff to execute entire campaigns on your behalf. It's a full service option. Once we receive message specifications from you, our staff will take care of the rest:

defining a strategy with you
copy writing
message creation (graphics and HTML)
sending of the message
list management (subscriptions, unsubscriptions, bounces, feedback loop)
statistcs and reports

Batch export statistics logs

We can create custom procedures to export campaign statistics automatically for use with an external system. The cost of this service is based on your requirements. Contact us for a quote.

Technical Support

A Service Level Agreement guarantess the time and level of support we provide. We also offer a proactive support service, where our experienced technicians will proactively contact you to help you optimize your email campaigns (e.g. they will receive your test messages and can contact you before you begin a campaign).

Pre-paid Hours

You can purchase packages of pre-paid hours that you can use to order any of our many hourly services: from HTML editing to the conversion of a Word document into an optimized email message, etc.

Help & Training

We have help desks operating in the USA and in Italy, covering almost 24 hours a day. Help is provided via email by opening a support ticket, unless you have subscribed to a higher level of support service. The response time and overall level of service is defined by a Service Level Agreement. If you need additional assistance, we can also create custom-designed training packages based on your needs. To learn more, see training services ›