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Quick Start Guide

For an overview of MailUp and to become familiar with the most important features and concepts, we recommend reading the Quick Start Guide.

FAQs and Documentation

Search our Knowledge Base to find answers to many frequently asked questions or browse our API and integrations documentation.

There are many ways to find answers to your question. One way is to do a search on all of our Web properties (this web site, our knowledge base, our documentation, etc.):

Open a Support Ticket

Click the icon for more information on that section of the form.

01. Personal Information

Name Last Name* Company* Email* Phone MailUp User Name*

02. Problem Details

Send block problem? help Yes No

You are having a 'Send Block' problem when the issue is preventing you from sending a message. For example, you cannot access your MailUp console or you cannot add a message to the sending queue.

Which list does the issue apply to?* help

You can just enter the list number. It's shown in the drop-down in the top-left navigation, where you select the List to work with.

Which message?* help

Enter the message title or the message ID. You can see the message ID when the message has been added to the queue. If the problem does not pertain to a specific message, you can enter 'All' (i.e. 'all messages').

Did you send the message to one or more specific addresses? help

Enter the address to which the message was sent, or the group you selected and which filters where used. Please note that - for a variety of reasons - there are cases in which a message may take up to 3 days to be delivered. For example, the destination server may be unreachable and MailUp will try to resend the message. Wrong addresses are updated on average every 12 hours.

Did you get an error message (copy and paste the error)? help

If an error occurred, please copy it and paste it here. Errors are typically shown in RED. If there was no error, you do not need to fill out this form.

If the issue pertains to a signup form, please enter the URL of the form: help

If the issue pertains a signup form, please enter the URL of the form. Load the form with the browser and copy and paste here the address shown in the browser address field.

Please enter the steps to replicate the issue* help

Please provide as much details as possible with regard to how we can replicate the problem. The same feature can sometimes be accessed in different ways, so it is very important for us to know which steps you took before the issue appeared.

Does the problem occur every time? help Yes, every time I try No, it happens intermittently

It is important for us know if the issue can be replicated consistently or if it only happens intermittenty.

03. Additional Information

Enter any additional comments here:

Enter other comments on the issue you are having or other notes that might help our support team mmore quickly locate the issue

Enter the code