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Thank you for your interest in working with us. MailUp is the complete email delivery solution: our mission is to turn our customers into email marketing gurus! MailUp is based in Italy, with around 70 employees in 3 offices.
The San Francisco office operates like a startup. It's a small team of people that wear a lot of hats and contribute to the company at various levels: sales, marketing, customer service, product development, … you name it!
MailUp, USA
Our office is in downtown San Francisco, right at the Embarcadero BART stop.
San Francisco – 02/08/2013
Customer Success Engineer (Ref. CSE03)
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About this position:
We are looking for a talented, digital marketing enthusiast that can help our customers get the most out of MailUp. The position is called Customer Success Engineer because it's a hybrid between a customer service and a software/web development position.
Indeed, this is not a typical customer support position. The ideal candidate not only loves assisting customers by answering their enquiries, but also by improving some of the tools they use every day.Specifically, our Customer Success Engineer has Web development expertise so that he/she can help improve our HTML email templates, optimize our subscription forms, and write new code samples for the MailUp API.
One of the goals of this position is to provide customer support to our large Italian customer base when the Italy-based staff is offline. Therefore, proficiency in Italian is a must for this position.
What you will do:
- Interact with MailUp customers and do whatever you can to make them successful in their use of the system.
- Handle pre- and post-sale customer support, mostly through our online ticket system: tickets may be either in Italian or in English. In some cases, you will help customers over the phone.
- Write outstanding documentation: articles, FAQs, canned replies for the ticket system, etc.
- Investigate potential problems by reproducing them first-hand, using MailUp, and reporting the findings to the MailUp development team.
- Help perform quality assurance on new MailUp features, and report the findings to the MailUp development team.
- Help improve the API and API documentation, including by writing new sample code.
- Help create or improve HTML email templates.
- Help create or improve HTML forms (e.g. newsletter sign-up form) and landing pages.
The profile we are looking for:
- You have a real passion for problem solving, and you see each customer support request as a challenge. That's why you go the extra mile to get to the bottom of things and find a solution.
- You're patient and understanding when customers get frustrated: you've been there too!
- You love writing and are really good at it: you have written a blog, participated in online discussions (e.g. Quora), created documentation, etc.
- You know how important it is to provide customers with simple and accurate "how to's", and will happily spend time creating that kind of document.
- You know PHP and/or another popular Web programming language(s) well enough to write sample code for the MailUp API.
- You have a working knowledge of HTML and CSS. If you know how that applies to email, that's even better.
Other notes:
- Proficiency in Italian is a "must" for this position.
- A knowledge of email marketing techniques and best practices is a plus.
- Having started and/or worked for a startup is a plus: you like wearing all sorts of hats and helping around with various tasks.
- If you are not eligible to work in the US, you can still apply and let us know. In that scenario, we will have to help you get a VISA.
Office location:
How to apply:
Please send your resume and a cover letter to
job@mailup.it. Please detail your recent, hands-on email deliverability experience in your cover letter.
San Francisco – 10/18/2012
Email Deliverability Manager (Ref. EDMS03)
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Description:
The role of the Email Deliverability Manager is to maximize MailUp clients' deliverability rates by monitoring their email campaigns, analyzing inbox placement, recommending and helping implement best practices, and ensuring that both MailUp as a company and its clients are always up-to-date with the most recent industry laws and regulations.
The main objective of the Email Deliverability Manager is to assist both MailUp and its client in reaching optimal deliverability rates.
The Email Deliverability Manager coordinates activities and priorities for the Deliverability Team and the Abuse Desk team.
Responsibilities:
- Monitor and evaluate inbox placement for MailUp customers.
- Present the results of client-specific and/or company-wide deliverability evaluations to the Head of the Deliverability team via regularly prepared reports.
- Create and maintain relationships with ISPs and other solutions providers in order to successfully troubleshoot deliverability problems.
- Contributing to the antispam/antiabuse community, attending the M3AAWG meetings and working committees.
- Assist in creating and updating internal, deliverability-focused documentation for the rest of the team, and external "Deliverability Best Practices" documents for the company's clients.
Minimum requirements:
- Substantial, multi-year experience in email deliverability.
- Existing relationships with ISPs and Postmasters.
- Very familiar with the policies and deliverability procedures at all the major US-based ISPs.
- Very familiar RBL systems and whitelists.
- A deep, hands-on technical knowledge of email authentication and filtering technologies.
- A thorough knowledge of email marketing best practices.
- Familiarity with privacy laws and anti-spam regulations, even at the international level.
- Good experience with Linux, DNS administration and SMTP.
- A technical knowledge of mail servers is a plus (Postfix, Port25, Mdaemon, MessageSystems etc.).
- Strong analytical skills and proficiency with Microsoft Excel.
- Self-directed and motivated, with a passion for troubleshooting complex problems.
- OK with for some International travel.
Salary and benefits:
- This is a full time position.
- Salary is based on experience.
- Generous Paid Time Off policy.
- Full health insurance benefits.
Place of work:
- San Francisco, CA (USA), Milan (Italy), Cremona (Italy)
- Telecommuting could be entertained as an option for the right candidate.
How to apply:
Please send your resume and a cover letter to
job@mailup.it. Please detail your recent, hands-on email deliverability experience in your cover letter.
MailUp - ITALY
MailUp has two offices in Italy, in Milano and Cremona. Please see the
Italian Web site for a list of current openings in those offices.
To apply, submit a cover letter and a resume. The cover letter is as important as the resume. Although a knowledge of Italian is a plus, English is the official language of MailUp, Inc. and all documents must be submitted in English. All job interviews will be in English.
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