Privacy FAQ

1. I want to send my own Data Processing Agreement to MailUp.

Sorry, but we are not in the position to review and sign our customers' Data Processing Agreements.

Article 2.3 of our end user license agreement, as possibly supplemented by the Data Processing Agreement sent to your administrative contact as specified on the platform, already contains the appointment of MailUp as data controller.

To review the signed license agreement, please follow the instructions in our guide.

2. I want to ask MailUp to fill out an assessment questionnaire.

We are sorry but, given the high number of customers and the variability of the types of requests, it is not possible for us to complete every single assessment questionnaire.

You may complete your evaluations by reading the details on MailUp’s infrastructure and procedures to here:

3. I received an email sent via a MailUp platform and I want to exercise my rights or I want to report a treatment that does not comply with the European Regulation.

If the subject of the report refers to mailings sent directly from MailUp (i.e. with sender @mailup.it, @mailup.com or @mailup.es), any request must be sent to the email address marketing@mailup.com.

Otherwise, any request must be addressed directly to the owner of the personal data, as indicated in the message received.

If such owner cannot be identified or if you want to report any alleged violation of the processing of personal data by one of our customers, please forward a report to our Abuse team by filling out the form at this link or emailing abuse@mailup.com.

4. I want to know if MailUp acts as Data Controller or Data Processor.

MailUp acts as Data Controller when it processes the data of its employees, consultants or suppliers, or of users who fill out forms or subscribe to our newsletters via the website mailup.com.

MailUp acts, instead, as Data Processor when it treats personal data (email addresses, phone numbers, IP addresses and data generated by the use of the MailUp platform) necessary to perform our job and send out our customers’ campaigns.

5. Do MailUp and its platform comply with current privacy regulations?

Sure! The MailUp platform and its infrastructure are fully compliant with the provisions of the European Regulation n. 679/2016 (GDPR).If you want more information, including the location of the MailUp servers and the technical and organizational measures implemented for the protection of personal data, you can find all the answers in the GDPR information hub on our site.

6. Where can I find MailUp's privacy policy?

7. MailUp looks like the perfect solution to help me comply with the requirements of the current privacy legislation, but I need support.

If you have specific technical questions on how to take advantage of the GDPR-related tools provided by MailUp, such as:

  • (Re) Registration with confirmation
  • Self-profiling campaigns
  • Preference Center

Please contact our Technical Support by emailing support@mailup.com or by opening a ticket directly from your MailUp platform.

If you need legal support, we regret to inform you that we do not provide legal advice on how to ensure the correct fulfillment of the Data Contoller’s obligations regarding the data uploaded to the platform. If you need this information, we advise you to contact a legal advisor of your choice.

8. I am interested in purchasing the MailUp platform, but I would like to read your platform license agreement first.

You can find it on our site to this page.