Create campaigns with striking and responsive designs.
Send up to 200 high-quality (Gold) SMS per second.
Start a conversation on Facebook Messenger and Telegram.
Grow conversions and revenues with the artificial intelligence.
Marketer, Agencies, E-commerce, Developers, Entrepreneurs.
Collaboration: co-create your email
Share the message with the members of your team, collect feedback and add notes on the email design and copy - seamlessly.
A team of Data Scientists to boost your performances.
Our best trainers at work for you and your team.
Maximize performances in terms of deliverability and ROI.
A creative and technical team dedicated to your campaigns.
Our technical support is always by your side
Email and Messaging Apps
Send unlimited emails to unlimited recipients.
Zero fees or fixed costs, pay only for what you send.
Request a quote
Let us know what you need - we'll get back to you with a custom quotation.
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Here are some of the most common questions from our clients.
The free trial includes most features of the Pro edition and a maximum of 1,000 mailings.
No. The free trial activation does not require any details relating to payment methods. These details will be requested upon subscription to one of the available editions.
No. MailUp does not offer free plan subscription outside the free trial, meant to let you try out some of the platform’s features. Please activate your free trial here, if you have not already done so.
The email fee varies depending on the selected edition (Starter, Plus, Premium, Enterprise) and the sending speed. Our pay-per-speed model allows you to send unlimited monthly emails. The cost does not change, even if you send more or larger messages than planned.
The only boundary is the message delivery speed. Any delivery speed increase affects the annual fee.
You can view the cost breakdown and the various delivery speeds under My plan.
An environment (or list) is an independent,isolated work environment including separate message archives, senders, statistics, automatic deliveries, recipient lists, and groups.
It is located within the platform. An account can include one or more work environments: e.g. it is possible to use three environments to send out newsletters in Italian, English, and Chinese.
If the company has two business lines or brands, it can manage them separately within two distinct work environments.
No. Based on the pay-per-speed model, there are no limits to the number of emails you can send. The cost does not change, even if you send more or larger messages than expected.
MailUp does not sell nor rent any contact lists or email addresses, but it can help you manage the relationship with your existing customers or email contacts. Please visit our dedicated web page if you want to build or feed a contact database.
Take the m off the username you use to access your platform (e.g. m1234): that’s your platform ID.
You can retrieve your username and password by clicking Login from the MailUp homepage. Then select Forgot username? or Forgot password? to receive login recovery instructions by email. If you do not receive the email, please contact email@example.com.
Manage your profile directly from the platform under the My plan area. This can be accessed by clicking on the profile identifier in the top right corner.
Inside My plan, you can:
You can access the My plan area by clicking on the platform’s right-hand side profile ID. Here, you can manage your profile, billing information, check deadlines, update payment methods, as well as select new options by clicking on Change or the Order online tabs. If you want to know how to make the most out of your platform or you are in need of assistance, please contact us and let us know your needs.
The cost of the SMS channel is based solely on the number of text messages sent. There are no one-time fees or fixed costs, you’ll pay only for what you send. Simply buy SMS credits to start sending. Credits can be bought at any time in the My plan area of your platform.
If the platform is used exclusively for sending SMS, the credits are valid for two years. This means that you can use your credits for up to 24 months from the date of purchase. Sending to incorrect or non-existing numbers will affect your credit. On the other hand, if the platform is also used for sending emails, SMS credits will expire together with the email plan.
No. You can upload credits and send SMS from the same platform you use for email campaigns, without necessarily activating a separate one.You can buy credits directly on your platform. Click on My plan > SMS > Buy: in this section you can view the various purchase options available. Costs and SMS volumes depend on the destination country.
Features are activated on the platform upon payment receipt. On the other hand, customized developments require specific timelines that vary according to the situation.
Please contact us to learn how to increase your sending speed.
You can upload unlimited recipients to the platform at no additional cost. The only thing that changes is the time needed to complete the sending, which will increase in proportion to the number of your new contacts.
For example, if your email addresses double, then the time needed to complete the sending will also double.
Please contact us to learn more about sending speed.
You need to purchase additional administrators to grant simultaneous access to multiple people. You can make the purchase directly from your platform, just select My plan > Order online > Additional Administrators.
By logging in your platform you can check the reason of the block and find out how to remove it quickly. Follow the instructions and contact the relevant department: we’ll be happy to help you overcome any issue.
You can renew the platform within 10 days from the deadline. Reactivating it beyond this period will no longer be possible. It is not possible, following the user license agreement, to keep the platform idle for a longer period. All data will be deleted 10 days after the last available day for renewal.
You can reactivate an expired account within 10 days from the date of non-renewal. The platform and all its data will be deleted after this date. It will then be necessary to buy a new platform.
Your platform may be canceled at any time up to the last day of the subscription. Even if canceled, the platform will remain active with the possibility of sending until the expiry date as stated on your contract. We cannot grant any refunds for non use.
Absolutely. Feel free to consult the manual for tutorials and instructions, including illustrations and videos. Alternatively, you can contact firstname.lastname@example.org: email assistance is always included in all contracts.
Please contact us if you would like to activate telephone or priority support.
Feel free to request a quote if you wish to evaluate one or more dedicated training sessions at your site.
You can contact technical support by opening a ticket through your platform or by emailing email@example.com. If you have purchased telephone or priority support, you can also contact our technical teams by telephone.Please contact us if you would like to activate telephone or priority support.