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MailUp supports companies when it comes to data and privacy protection. Find out how to be compliant.
In general, any information and data which you provide to MailUp over the Website, or which is otherwise gathered via the Website, in the context of the use of MailUp’s services ("Services") as better defined in Section 3 below, will be processed by MailUp in a lawful, fair and transparent manner. To this end MailUp takes into consideration internationally recognised principles governing the processing of personal data, such as purpose limitation, storage limitation, data minimisation, data quality and confidentiality.
You can contact MailUp’s Data protection Officer ("DPO") at the following e-mail address: firstname.lastname@example.org.
When you use the Website, you may provide to us or we may collect some of your Personal Data , such as your name, an identification number, an online ID or one or more characteristic elements of your physical, physiological, mental, economic, cultural or social identity which allows you to be identified either by itself, or together with other information which has been collected ("Personal Data").
Your Personal Data can be collected by MailUp both when you choose to provide them (e.g., when you ask MailUp for information through the Section “Contact us” of the Website www.mailup.com/contacts, when you subscribe to the newsletter or when you request for a free trial) or simply by analysing your behaviour on the Website.
Personal Data which can be processed through the Website are the following:
In various sections of the Website – including, particularly, when you request for a free trial o when you ask for information relating MailUp’s Services – you will be asked to submit information about yourself, such as your name, phone / mobile numbers, e-mail address, the Company you work for etc. Additionally, whenever you communicate with MailUp through the contact details provided in the Website, MailUp may collect additional information which you choose to provide.
When registering to apply for a position within MailUp at the Section (www.mailupgroup.com/en/work-with-us) ("Jobs") you will also be asked to fulfil a form ("Application") in which you may provide various types of Personal Data, including professional/employment details (e.g., university attended, foreign language knowledge, link to your professional profiles on social networks professional qualifications, candidate’s expectations and wished workplace, availability to start), attach your profile pic, your CV and your cover letter).
When receiving a job application, MailUp may assess your professional social media accounts (e.g. LinkedIn) or professional websites, although you did not attach them to the Application, where publicly available, to gain insight as to your suitability for position applied for.
Certain areas of the Website (e.g. the Contact form or the form dedicated to spam reporting) may include free text fields, where you can provide to MailUp information which may contain Personal Data.
Where these fields are completely free, you may use them to disclose (inadvertently or not) more sensitive categories of Personal Data, such as data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. The content you upload in these fields may also (inadvertently or not) include other types of sensitive information relating to you, such as your genetic data, biometric data or data concerning your health, sex life or sexual orientation.
MailUp asks that you do not disclose these kinds of Personal Data, unless you consider this to be strictly necessary. Please mind that sensitive categories of Personal Data can be processed with your explicit consent only, in compliance with the current legislation. MailUp underlines the importance to express your explicit consent to process this sort of Personal Data, where you decide to share them.
As mentioned in the previous section, certain areas of the Website allow you to post various types of content, available to MailUp that may include Personal Data related to other persons.
In any situation where you decide to share Personal Data related to other persons, you will be considered as an independent data controller regarding that Personal Data and must assume all inherent legal obligations and responsibilities. This means, among other things, that you must fully indemnify MailUp against any complaints, claims or demands for compensation for damages which may arise from the processing of this Personal Data, brought by the third parties whose information you provide through the Website.
In any case, if you provide or otherwise process Personal Data of third parties when using the Website, you guarantee from now on - assuming all related liability - that that particular processing hypothesis is based on the consent of the third party concerned or on another appropriate legal basis legitimising the processing of the Personal Data of third parties.
When we send e-mail or communications we use tracking systems, with the explicit and freely provided consent of the user, such as pixel or web bacons, in order to detect the opening of a message, the clicks made on hyperlinks contained within the e-mail, from which IP address or with which type of browser the email is opened and other similar details.
The Website’s operation, as is standard with any websites on the Internet, involves the use of computer systems and software procedures, which collect information about the Website’s users as part of their routine operation. While MailUp does not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information, or by using other information collected – as such, this information must also be considered Personal Data.
This information includes several parameters related to your operating system and IT environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) addresses of resources you request on the Website, the time of requests made, the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), and other parameters related to the operating system and user’s IT environment.
These data are used to compile statistical information on the use of the Website, as well as to ensure its correct operation and identify any faults and/or abuse of the Website. Save for this last purpose, these data are not kept for more than 7 days.
Definitions, characteristics, and application of the legislations
Cookies are small text files that may be sent to and registered on your computer by the websites you visit, to then be re-sent to those same sites when you visit them again. It is thanks to these cookies that those websites can “remember” your actions and preferences (e.g., login data, language, font size, other display settings, etc.), so that you do not need to configure them again when you next visit the website, or when you change pages within a website.
Cookies are used for electronic authentication, monitoring of sessions and storage of information regarding your activities when accessing a website. They may also contain an unique ID code which allows tracking of your browsing activities within a website, for statistical or advertising purposes.
When browsing a website, you may also receive cookies from websites or web servers other than the website being visited (i.e., "third-party cookies").
There are various types of cookies, depending on their characteristics and functions, which may be stored on your computer for different periods of time: "session cookies", which are automatically deleted when you close your browser, and "persistent cookies", which will remain on your device until their pre-set expiration period passes.
According to the law which may be applicable to you, your consent may not always be necessary for cookies to be used on a website. In particular, "technical cookies" – i.e. cookies which are only used to send messages through an electronic communications network, or which are needed to provide services you request – typically do not require this consent. These cookies are, in other words, essential for the operation of the site or necessary to perform activities requested by the user.
On the other hand, "profiling cookies" – i.e., cookies used to create profiles on users and to send advertising messages in line with the preferences revealed by users while browsing websites – typically require specific consent from users, although this may vary according to the applicable law
Types of cookies used by the Website and possibility of (de-)selection
The Website uses the following types of cookies that can be de-selected, except for third-party cookies for which you must refer directly to the relative selection and de-selection of the respective cookies, indicated via links:
MailUp also uses third-party cookies – i.e. cookies from websites / web servers other than the Website, owned by third parties, including Profiling cookies. These third parties, listed below with related links to privacy policies, will either act as independent data controllers from MailUp regarding their own cookies (using the data they collect for their own purposes and under terms defined by them) or as data processors for MailUp (processing personal data on MailUp’s behalf).
You can block or delete all or some of the Browsing and Function cookies used on the Website via your browser options.
However, we inform you that if you do not authorize technical cookies, it may be impossible to use the Site, view its contents and use the related services.
Inhibiting functionality cookies may result in some services or certain functions of the Site not being available or not working properly and you may be forced to change or manually enter some information or preferences each time you visit the Site.
The choices made with reference to the cookies of the Site will in turn be recorded in a special cookie. This cookie may, however, in some circumstances not work properly: in such cases, we advise you to delete unwanted cookies and to inhibit their use through the functionality of your browser.
Your cookie preferences will be reset if different browsers are used to access the Website.
How to view and modify cookies thought the browser
You can block or delete cookies used on the Website via your browser options. Your cookie preferences will be reset if different browsers are used to access the Website. For more information on how to set the preferences for cookies via your browser, please refer to the following instructions:
If you do not use any of the browsers listed above, select "cookies" in the relevant section of the guide to find out where your cookie folder is located.
You may also provide set your preferences on third-party cookies by using online platforms such as AdChoice or All about cookies.
CAUTION: If you block or delete technical and/or function cookies used by the Website, the Website may become impossible to browse, certain services or functions of the Website may become unavailable or other malfunctions may occur. In this case, you may have to modify or manually enter some information or preferences every time you visit the Website.
Removal of Flash cookies
Click the link below to change your Flash cookie settings. Removal of Flash cookies.
Third parties Websites
MailUp intends to use your Personal Data, collected through the Website, for the following purposes:
MailUp’s legal bases to process your Personal Data, according to the purposes identified in Section 3, are as follows:
Your Personal Data may be shared with the following list of persons / entities ("Recipients"):
Some of your Personal Data may be transferred to Recipients, both internal and external to MailUp Group, located in several different countries.
MailUp ensures that the processing of your Personal Data by these Recipients takes place in compliance with applicable law and implements appropriate safeguards to ensure the lawfulness and security of these Personal Data transfers, such as by relying on adequacy decisions from the European Commission, standard data protection clauses adopted by the European Commission, or other safeguards or conditions considered adequate to the transfer at hand.
More information on these transfers is available upon written request to MailUp at the following address: email@example.com.
Personal Data processed for Service Provision will be kept by MailUp for the period deemed strictly necessary to fulfil such purposes (e.g. to respond to requests for information received through the Contacts section) – in any case, as these Personal Data are processed for the provision of the Services, MailUp may continue to store this Personal Data for a longer period, as may be necessary to protect MailUp’s interests related to potential liability related to the provision of the Services.
Personal Data processed for Marketing and Profiling will be kept by MailUp from the moment you give consent until it is withdrawn. Where it is not withdrawn, consent will be renewed at fixed intervals. Once consent is withdrawn (or not given, following a renewal), Personal Data will no longer be used for these purposes, although it may still be kept by MailUp, in particular as may be necessary to protect MailUp’s interests related to potential liability related to this processing.
Personal Data processed for Soft Spam will be kept by MailUp until you object to this processing via the link you can find at the bottom of each mail.
Personal Data processed for Compliance will be kept by MailUp for the period required by the specific legal obligation or by the applicable law.
Personal Data processed for preventing Misuse/Fraud will be kept by MailUp for as long as deemed strictly necessary to fulfil the purposes for which it was collected and therefore until the time when MailUp will be required to keep them for legal protection to communicate such data to the competent authorities.
As a data subject, are entitled to exercise the following rights before MailUp, at any time:
You can also withdraw consent for Marketing (for communications received via e-mail) or object to Soft Spam by selecting the appropriate link included at the bottom of every marketing e-mail message received. The same applies to the MailUp newsletter which you may have subscribed to and receive as a Service.
The consent to profiling through cookies can be withdraw through the procedure indicated in the previous Paragraph 2.g.
Aside from the above means, you can always exercise your rights described above by sending a written request to MailUp at the following address: firstname.lastname@example.org.
In any case, please note that, as a data subject, you are entitled to file a complaint with the competent supervisory authorities for the protection of Personal Data, if you believe that the processing of your Personal Data carried out through the Website is unlawful.