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MailUp supports companies to secure data and protect privacy.
MailUp supports companies when it comes to data and privacy protection. Find out how to be compliant.
This MailUp Anti-SPAM policy is an integral part of the Platform License Agreement that You – as a company or individual using the MailUp service (the Service) – agree to abide by when using the Service.
Spam is any commercial message sent without the recipient’s permission. Commercial email is defined as any electronic mail message whose primary purpose is the commercial advertisement or promotion of a product or service. The Service is intended to be used for the sole and exclusive purpose of sending messages to recipients who have agreed and confirmed to receive such messages from the recipients. Your account may be immediately suspended or terminated if You send SPAM. MailUp is fully committed to the suppression of SPAM. Consistently with this goal, MailUp – directly or through our partners and resellers – enforces a strict, no-tolerance policy against SPAM, beginning with a customer vetting process based on M3AAWG’s Best Practices and systematic monitoring of all account activity.
MailUp monitors the use of the Service to ensure that it is in compliance with this policy and may suspend or terminate the account in case of violations. This action will be taken with no legal injunction or notice, but may be followed by additional legal actions in order to exempt MailUp from any responsibility related to the misuse of the Service. For example, in the case of any violation of intellectual property laws or a third party’s intellectual property rights. In addition to monitoring the activity of current customers, We pre-qualify new users of the Service with the objective of building a community of selected users of first-class ranking. MailUp’s customer vetting process is based on M3AAWG’s Vetting Best Common Practices. We have no intention to acquire a new customer that intends to misuse the Service to send unsolicited messages, as this can hurt our network operations, our reputation and the reputation of other companies using the Service, and our relationships with ISPs and blocklist managers. To this extent MailUp may take some time to approve the activation of a new account before the customer is allowed to use the Service, and it reserves the right to refuse to provide the Service to anyone.
Over the years We have built strong relationships with many of the world’s leading ISPs (Internet Service Providers) and Blocklists. With them We keep sharing information regarding policies, practices and potential issues. Any ISP, mail or blocklist administrator intending to assist us to provide a better service or to ask for our cooperation is very welcome to do so: please email us at firstname.lastname@example.org.
You may never send SPAM by using the Service. Specifically, you may not:
MailUp requires the Customers to obtain authorization to receive communication from the recipients, in a clear and transparent manner also regarding the type of communications expected by them. Moreover the recipients of the communications must be given the possibility to revoke their authorization at any time, easily canceling any future sending. This unsubscription opportunity must be offered with each direct marketing message, free of charge, except for any costs associated with the transmission of such refusal (i.e. SMS). We prohibit the use of false identities or false return addresses or numbers, and will take actions to prevent, avoid or reprimand any such attempt.
To determine whether You have sent SPAM we will:
Proof of sending SPAM include:
To avoid the risk of getting blocklisted or in other way accused of sending SPAM, it is crucial that You take the following measures:
In the event that Your MailUp account is terminated due to violation of this Anti-Spam Policy, You will not be refunded any amounts that have been paid towards the use of the Service.
The MailUp team constantly monitors its clients activities to ensure full compliance with our Terms and Conditions. If you receive SPAM, please:
Your report will help us to verify the potential violation of MailUp's Terms and Conditions of Use. Sending SPAM through the MailUp system violates the legal contract signed between the client and the provider Growens S.p.A. : in a number of cases a penalty is applied. We do not list wash our clients lists. If you do not want to submit the recipient address you only have to provide us with the MAIL-FROM address and/or the X-Rpcampaign header (customer + mailing batch id, eg.: X-rpcampaign: MailUp201409101029060164)
We encourage any subscriber to an email list to always review the sender and subject line of an electronic mail and delete any unsolicited messages, without downloading the rest of the electronic mail’s content (You might need to turn Your “Preview” feature off to do this) in order to reduce the risks associated with downloading unsolicited electronic mail that may contain unsafe code or try to lure You into a phishing scam. We intend to protect the legitimate interests of recipients of e-mail messages with regard to unsolicited communications for direct marketing purposes.
Click on the unsubscribe link, which must be in the footer or header of every email. By clicking on the UNSUBSCRIBE button, you will be automatically removed from the list.
Please also inform our Compliance Team writing to email@example.com If a MailUp user is sending unsolicited messages we may also intervene from our side as well.
If you would like to whitelist our servers, here is all the information you need: