Security is our priority

MailUp supports companies when it comes to data and privacy protection. Our transparency policy is meant to provide you with all you need to feel secure on the platform

Security is our priority

Data protection: our commitment

Every day, we commit to the principles that maintain trust in the cloud, as well as protect and secure data. We provide all our customers with the necessary tools to comply with the new regulations simply and straightforwardly.

Additionally, we have aligned the MailUp solution to the GDPR requirements by updating the Data Processing Agreement (DPA) contained in art. 2.3 of our license agreement.

Read the data processing agreement
Read the data processing agreement

MailUp's infrastructure compliance

Our infrastructure and security policies regularly undergo assessment and verification to guarantee their suitability with the highest standards of compliance in terms of data protection. This includes a Data Center located in Europe, the Data Loss Prevention protocol (DLP), Threat Protection systems, and periodic Vulnerability Tests.

our safety standards
our safety standards

MailUp's Data Protection Officer

In adhering to the GDPR, MailUp has appointed a Data Protection Officer to manage corporate compliance and act as a point of contact between the company and the competent authorities.

MailUp's Data Protection Officer

Supporting your GDPR compliance

The new legislation requires companies to re-evaluate their data infrastructure and personal data processing.

Compliance is not a simple task. This is why we carefully analyzed how to use our particular flexibility so that our customers can focus only on what matters.

Data access, management, and security
Data access, management, and security
More freedom in choosing personal data
More freedom in choosing personal data
Application, communication, and data processing security
Application, communication, and data processing security
Handling sensitive data
Handling sensitive data
Management and time limit of the consent
Management and time limit of the consent
Tools for the subjects' exercise of data rights and profiling
Tools for the subjects' exercise of data rights and profiling
Find out how to be compliant

Frequently Asked Questions

The General Data Protection Regulation is the new EU-wide regulation regarding the collection and management of personal data on the web. Its key principles involve transparency, simplification, and unification among countries. It was approved by the European Union in 2016 and enforced on May 25, 2018.

The new legislation introduces many innovations that deal with the different organizational steps of personal data collection and processing. To learn more about principles, obligations, roles, and sanctions, GDPR information hub on our site.

Sure! The MailUp platform and its infrastructure are fully compliant with the provisions of the European Regulation n. 679/2016 (GDPR).If you want more information, including the location of the MailUp servers and the technical and organizational measures implemented for the protection of personal data, you can find all the answers in the GDPR information hub on our site.

MailUp acts as Data Controller when it processes the data of its employees, consultants or suppliers, or of users who fill out forms or subscribe to our newsletters via the website mailup.com.

MailUp acts, instead, as Data Processor when it treats personal data (email addresses, phone numbers, IP addresses and data generated by the use of the MailUp platform) necessary to perform our job and send out our customers’ campaigns.

We are sorry but, given the high number of customers and the variability of the types of requests, it is not possible for us to complete every single assessment questionnaire.

You may complete your evaluations by reading the details on MailUp’s infrastructure and procedures to here:

Sorry, but we are not in the position to review and sign our customers' Data Processing Agreements.

Article 2.3 of our end user license agreement, as possibly supplemented by the Data Processing Agreement sent to your administrative contact as specified on the platform, already contains the appointment of MailUp as data controller.

To review the signed license agreement, please follow the instructions in our guide.

If you have specific technical questions on how to take advantage of the GDPR-related tools provided by MailUp, such as:

  • (Re) Registration with confirmation
  • Self-profiling campaigns
  • Preference Center

Please contact our Technical Support by emailing support@mailup.com or by opening a ticket directly from your MailUp platform.

If you need legal support, we regret to inform you that we do not provide legal advice on how to ensure the correct fulfillment of the Data Contoller’s obligations regarding the data uploaded to the platform. If you need this information, we advise you to contact a legal advisor of your choice.

If the subject of the report refers to mailings sent directly from MailUp (i.e. with sender @mailup.it, @mailup.com or @mailup.es), any request must be sent to the email address marketing@mailup.com.

Otherwise, any request must be addressed directly to the owner of the personal data, as indicated in the message received.

If such owner cannot be identified or if you want to report any alleged violation of the processing of personal data by one of our customers, please forward a report to our Abuse team by filling out the form at this link or emailing abuse@mailup.com.

You can find it on our site to this page.

On our site to this page.

Protect your campaigns and your customers’ data

Try MailUp platform’s reliability to manage your marketing campaigns via Email, SMS and Messaging Apps.

START YOUR FREE TRIAL