Security is our priority

Export your subscriber data at any time via the Recipients > Export function or view the personal information of a single recipient within the platform.

Choose to either totally delete the recipient from your lists or use the unsubscribe method for the right to be forgotten.

Use the methods from the previous point or, through the Preferences Center, let the recipient unsubscribe (opt out) from any form of tracking and profiling.

Change your contacts' currently registered personal data in their individual profiles or make sure, through the Preferences Center, that they directly update their own data.

Export your contacts' data from the platform at any time or enable the export of data, or part of it, directly from the Preferences Center.

In order to facilitate negotiations with our customers by ensuring compliance with privacy regulation, our Data Processing Agreement (pursuant to art.28 of the GDPR) is contained in Section 2.3 of our license agreement, as possibly supplemented by the Data Processing Agreement sent to your administrative contact as specified on the platform. To review the signed license agreement, please follow the instructions in our guide.

We are sorry but, given the high number of customers and the variability of the types of requests, it is not possible for us to complete every single assessment questionnaire. You may complete your evaluations by reading the details on MailUp’s infrastructure and procedures to here: https://www.mailup.com/gdpr/ https://www.mailup.com/gdpr-infrastructure/

In order to facilitate you, we point out that MailUp is a technology company that has developed a software as a service service called Mailup Platform that, in a nutshell, offers companies functions and tools for creating and sending content via email or SMS. As part of the provision of the service, MailUp can act both as Data Controller and as Data Processor. MailUp acts as a Data Controller when processing the data of its consultants and suppliers, or users who fill out forms or subscribe to our newsletters through the website www.mailup.com. MailUp acts as Data Processor when processing personal data (message content, email addresses, phone numbers) necessary for the sending of messages by our customers. If you have received communications sent through our Platform, we kindly ask you to verify and confirm whether the sender of the communication is attributable to the @mailup.it, @mailup.com or @mailup.es domains. In this case, we confirm that MailUp is processing your data as a Data Controller and we kindly ask you to respond to this email, confirming the above verification and the right you intend to exercise. Otherwise, MailUp is processing your data as Data Processor. Therefore, to exercise your privacy rights, we suggest to contact such customers, writing directly to the sender email address of the received email.

When providing the service, MailUp may act both as Data Controller and as Data Processor. More specifically, MailUp acts as Data Controller when it processes its advisors’ and suppliers’ data, or that of users filling in forms or subscribing to newsletters via the website www.mailup.com. MailUp acts as Data Processor when it processes the personal data (message contents, email addresses, phone numbers) required by our customers to send messages. When MailUp acts as a Data Controller, personal data may be shared with persons, both inside and outside the Group, which may be located outside the European Economic Area (“EEA”). MailUp ensures that your Personal Data is processed by these recipients in compliance with applicable law and by applying appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses approved by the European Commission, or other safeguards considered adequate as set out in our privacy policy. When MailUp acts as Data Processor in the provision of our software – depending on the type and layout of the service purchased, which we invite you to verify by referring to the specific DPA executed with us – we use the following sub-processors:
• Amazon Sarl, for the provision of support network services and storage of images uploaded by customers, including CDN (Content Delivery Network) and Web proxy services. We represent that personal data processed by this sub-processor will not be transferred outside the European Economic Area. • SMS aggregators, for the provision of the SMS traffic routing service to telephone operators. Depending on the location of the recipient of the text messages sent by our customers, we may use SMS aggregators located within the EEA and/or the UK.
Therefore, in this context, we represent that all of our sub-processors are located within the European Economic Area (EEA) and/or in the United Kingdom: in relation to UK, on 28 June 2021, the European Commission adopted a specific adequacy decision. In the future, should MailUp use sub-processors other than those specified in the Data Processing Agreement executed with you, which are located outside the EEA, we will inform you in accordance with the provisions of the abovementioned act of appointment; in any event, MailUp will adopt appropriate transfer mechanisms, as provided for by the GDPR and the privacy legislation applicable from time to time.

MailUp acts as Data Controller when it processes the data of its employees, consultants or suppliers, or of users who fill out forms or subscribe to our newsletters via the websites mailup.it, mailup.com, mailup.es. MailUp acts, instead, as Data Processor when it treats personal data (email addresses, phone numbers, IP addresses and data generated by the use of the MailUp platform) necessary to perform our job and send out our customers’ campaigns.

Sure! The MailUp platform and its infrastructure are fully compliant with the provisions of the European Regulation n. 679/2016 (GDPR). If you want more information, including the location of the MailUp servers and the technical and organizational measures implemented for the protection of personal data, you can find all the answers in the GDPR information hub available at https://www.mailup.com/gdpr/.

You can find it on our website at https://www.mailup.com/privacy-statement/.

If you have specific technical questions on how to take advantage of the GDPR-related tools provided by MailUp, such as: (Re) Registration with confirmation, Self-profiling campaigns and Preference Center. Please contact our Technical Support by emailing support@mailup.com or by opening a ticket directly from your MailUp platform. If you need legal support, we regret to inform you that we do not provide legal advice on how to ensure the correct fulfillment of the Data Contoller’s obligations regarding the data uploaded to the platform. If you need this information, we advise you to contact a legal advisor of your choice.

You can find our license agreement at https://www.mailup.com/platform-license-agreement/.

For more information, please visit our GDPR information hub available at https://www.mailup.com/gdpr/ and https://www.mailup.com/gdpr-infrastructure/.

For more information, please visit our GDPR information hub available at https://www.mailup.com/gdpr/ and https://www.mailup.com/gdpr-infrastructure/.