Security is our priority

MailUp supports companies when it comes to data and privacy protection. Our transparency policy is meant to provide you with all you need to feel secure on the platform

Security is our priority

Data protection: our commitment

Every day, we commit to the principles that maintain trust in the cloud, as well as protect and secure data. We provide all our customers with the necessary tools to comply with the new regulations simply and straightforwardly.

Additionally, we have aligned the MailUp solution to the GDPR requirements by updating the Data Processing Agreement (DPA) contained in art. 2.3 of our license agreement.

Read the data processing agreement
Read the data processing agreement

MailUp's infrastructure compliance

Our infrastructure and security policies regularly undergo assessment and verification to guarantee their suitability with the highest standards of compliance in terms of data protection. This includes a Data Center located in Europe, the Data Loss Prevention protocol (DLP), Threat Protection systems, and periodic Vulnerability Tests.

our safety standards
our safety standards

MailUp's Data Protection Officer

In adhering to the GDPR, MailUp has appointed a Data Protection Officer to manage corporate compliance and act as a point of contact between the company and the competent authorities.

MailUp's Data Protection Officer

How to manage your contact data

All of these features can be enabled individually within the Preferences center.

Right to access

Export your subscriber data at any time via the Recipients > Export function or view the personal information of a single recipient within the platform.

Right to be forgotten

Choose to either totally delete the recipient from your lists or use the unsubscribe method for the right to be forgotten.

Right to object

Use the methods from the previous point or, through the Preferences Center, let the recipient unsubscribe (opt out) from any form of tracking and profiling.

Right of rectification

Change your contacts' currently registered personal data in their individual profiles or make sure, through the Preferences Center, that they directly update their own data.

Right to portability

Export your contacts' data from the platform at any time or enable the export of data, or part of it, directly from the Preferences Center.

Supporting your GDPR compliance

The new legislation requires companies to re-evaluate their data infrastructure and personal data processing.

Compliance is not a simple task. This is why we carefully analyzed how to use our particular flexibility so that our customers can focus only on what matters.

Data access, management, and security

Data access, management, and security

More freedom in choosing personal data

More freedom in choosing personal data

Application, communication, and data processing security

Application, communication, and data processing security

Handling sensitive data

Handling sensitive data

Management and time limit of the consent

Management and time limit of the consent

Tools for the subjects' exercise of data rights and profiling

Tools for the subjects' exercise of data rights and profiling

Find out how to be compliant

Frequently Asked Questions

I am already a MailUp customer and want to appoint MailUp as data processor.

In order to facilitate negotiations with our customers by ensuring compliance with privacy regulation, our Data Processing Agreement (pursuant to art.28 of the GDPR) is contained in Section 2.3 of our license agreement, as possibly supplemented by the Data Processing Agreement sent to your administrative contact as specified on the platform. To review the signed license agreement, please follow the instructions in our guide.

I want to ask MailUp to fill out an assessment questionnaire.

We are sorry but, given the high number of customers and the variability of the types of requests, it is not possible for us to complete every single assessment questionnaire. You may complete your evaluations by reading the details on MailUp’s infrastructure and procedures to here: https://www.mailup.com/gdpr/ https://www.mailup.com/gdpr-infrastructure/

I received an email sent via a MailUp platform and I want to exercise my rights or I want to report a treatment that does not comply with the European Regulation.

In order to facilitate you, we point out that MailUp is a technology company that has developed a software as a service service called Mailup Platform that, in a nutshell, offers companies functions and tools for creating and sending content via email or SMS. As part of the provision of the service, MailUp can act both as Data Controller and as Data Processor. MailUp acts as a Data Controller when processing the data of its consultants and suppliers, or users who fill out forms or subscribe to our newsletters through the website www.mailup.com. MailUp acts as Data Processor when processing personal data (message content, email addresses, phone numbers) necessary for the sending of messages by our customers. If you have received communications sent through our Platform, we kindly ask you to verify and confirm whether the sender of the communication is attributable to the @mailup.it, @mailup.com or @mailup.es domains. In this case, we confirm that MailUp is processing your data as a Data Controller and we kindly ask you to respond to this email, confirming the above verification and the right you intend to exercise. Otherwise, MailUp is processing your data as Data Processor. Therefore, to exercise your privacy rights, we suggest to contact such customers, writing directly to the sender email address of the received email.

I want to know if MailUp acts as Data Controller or Data Processor.

MailUp acts as Data Controller when it processes the data of its employees, consultants or suppliers, or of users who fill out forms or subscribe to our newsletters via the websites mailup.it, mailup.com, mailup.es. MailUp acts, instead, as Data Processor when it treats personal data (email addresses, phone numbers, IP addresses and data generated by the use of the MailUp platform) necessary to perform our job and send out our customers’ campaigns.

Do MailUp and its platform comply with current privacy regulations?

Sure! The MailUp platform and its infrastructure are fully compliant with the provisions of the European Regulation n. 679/2016 (GDPR). If you want more information, including the location of the MailUp servers and the technical and organizational measures implemented for the protection of personal data, you can find all the answers in the GDPR information hub available at https://www.mailup.com/gdpr/.

Where can I find MailUp’s Privacy Statement?

You can find it on our website at https://www.mailup.com/privacy-statement/.

MailUp looks like the perfect solution to help me comply with the requirements of the current privacy legislation, but I need support.

If you have specific technical questions on how to take advantage of the GDPR-related tools provided by MailUp, such as: (Re) Registration with confirmation, Self-profiling campaigns and Preference Center. Please contact our Technical Support by emailing support@mailup.com or by opening a ticket directly from your MailUp platform. If you need legal support, we regret to inform you that we do not provide legal advice on how to ensure the correct fulfillment of the Data Contoller’s obligations regarding the data uploaded to the platform. If you need this information, we advise you to contact a legal advisor of your choice.

I am interested in purchasing the MailUp platform, but I would like to read your platform license agreement first.

You can find our license agreement at https://www.mailup.com/platform-license-agreement/.

Where are MailUp’s servers located?

For more information, please visit our GDPR information hub available at https://www.mailup.com/gdpr/ and https://www.mailup.com/gdpr-infrastructure/.

How does MailUp protect its customers' personal data?

For more information, please visit our GDPR information hub available at https://www.mailup.com/gdpr/ and https://www.mailup.com/gdpr-infrastructure/.

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